Bill 96 website checklist for Québec small businesses
Your website is often the easiest surface to fix before signage or packaging. Start with the pages customers actually use: home, services, booking, pricing, contact, checkout, and social profiles.
Check the visible customer journey
Review navigation, service pages, forms, automatic emails, invoices, booking widgets, terms, and checkout labels.
A partially translated site can still create risk if the key buying path remains mostly English.
Match French content to the English version
Avoid thin French pages that summarize only part of the English offer. Customers should be able to understand the same services, prices, and conditions in French.
If you cannot translate everything immediately, prioritize commercial claims, calls to action, policies, and customer support instructions.
Audit social profiles and local listings
Instagram bios, pinned posts, Facebook descriptions, Google Business Profile text, menu links, and appointment pages are common public surfaces.
Keep a dated log of updates. It helps if you later need to show that corrections were made promptly.
Questions
Should I translate every old post?
Start with current commercial surfaces and high-visibility posts. For an OQLF letter, follow the specific surfaces and deadline named in the notice.
Can machine translation be enough?
It can help create a first draft, but review customer-facing French for accuracy, Québec usage, and missing terms.
This guide is informational and is not legal advice. Review official sources and consult a Quebec lawyer for complex matters.